Making Promises

What should doctors, nurses, or other caregivers be able to promise patients and families when cure or restored health are no longer options? Here are seven promises that can make a difference:

  • Good Medical Treatment. You will have the best of medical treatment to prevent exacerbation, improve quality of life, and ensure comfort.
  • Never Be Overwhelmed by Symptoms. You will never have to endure overwhelming pain, shortness of breath, or other symptoms.
  • Continuity, Coordination, and Comprehensiveness. Services will make sense and healthcare providers will stay with you.
  • No Surprises. You and your family will be prepared for everything that is likely to happen in the course of your illness.
  • Customized Care. Your wishes will be sought, respected, and followed whenever possible.
  • Consideration for Family and Resources. We will help you and your family to consider your personal and financial situation and respect your choices about how to use your resources.
  • Make the Best of Every Day. We will do all we can to see that you and your family have the opportunity to make the best of every day.